What do you need to start hauling with us?
To get started, carriers must have:

• A valid MC or US DOT number

• Minimum $1 million in auto liability insurance

• Minimum $100,000 in cargo insurance

• Reefer breakdown coverage (if applicable)

• A completed carrier agreement

Ready to roll?
Get started by filling out the online carrier setup form.

What trailer types and services do we support?
The diverse needs of our customers create opportunities for all trailer types and specialized freight services. Whether you're an Owner-Operator or managing a Private Fleet, there are thousands of loads available each week.

Specialized Services:

• Expedited

• Oversize

• Team Drivers

• Drop Trailer

• Cross-Border (Canada/Mexico)

• High Risk / High Value

• Hazmat

• Local and Regional Freight

• Drayage and Port Services

• Warehousing Solutions

• Blanket Wrap and Final Mile

• Cross Docking

• Trailer Rentals

• Power-Only

• Lift Gate Services

• Driver Assist

• Round-Trip Hauls

• Department of Defense (DOD) Freight

• SmartWay Certified Loads

Trailer Types:

• Dry Van

• Refrigerated (Temp-Controlled)

• Flatbed and Open-Deck

• Step Deck

• Specialized Open-Deck

• Hotshot

• Sprinter Vans

• Straight Trucks

• Auto Trailers

• Dump Trucks / Dump Trailers

• Hopper / Dry Bulk Trailers

How can I find and book loads?
Our platform offers easy access to a load board with thousands of loads available each week. With a carrier account, you can quickly view rates and book loads instantly using our online system. You can also speak with a representative 24/7 for any assistance by calling our dedicated support line.

What is the Carrier Dashboard?
Our user-friendly Carrier Dashboard is your gateway to available loads. It’s a free web portal and mobile app that allows you to search, quote, and book loads, submit invoices, and access load documents — all while minimizing unnecessary calls and paperwork.

How can I get the Carrier Dashboard?
Request an account here to gain full access, then log in through the web portal or download the app from your device’s app store. The app lets you search for available loads without an account, but to access other features, you'll need to log in.

How can I submit a check call?
You have two options to submit your check calls:

1. The most efficient method is to use the automated or manual check call feature through your carrier dashboard.

2. Alternatively, you can call your logistics account manager at the dedicated support number provided in your rate confirmation. If you don't have an extension, simply choose the option to speak with a team member, available 24/7, year-round.

Who do I contact if there’s an issue while moving a load?
For assistance, reach out to your dedicated logistics account manager by calling the support number provided in your rate confirmation. If the extension is unavailable, simply select the option to speak with a team member, available 24/7, all year long.

What documents are required to process my payment?
To process your payment, you will need to submit:

• Invoice or rate confirmation

• Signed Bill of Lading (BOL)

• Lumper receipts (if applicable)

• Scale tickets (if applicable)

• Any other relevant documents and receipts for reimbursement

How do I submit the documents?
You have two options to send your documents:

1. Upload them through your carrier dashboard app under "Final Pay Paperwork."

2. Email them to the designated address with your PO number in the subject line.
   Note: If you use factoring, please send the documents to your factoring company instead.

Are there expedited payment options?
Our standard payment terms are 28 days, but if you need quicker payment, we offer:

• 1-day Quick Pay (at a 5% discount)

• 7-day Quick Pay (at a 3% discount)
  For more details, contact the payment team at the provided number.

Why haven’t I received payment for my load?
You can track your payment status through your carrier dashboard, where you’ll find payment details and upload documents directly from your desktop or mobile device.
Still have questions? Reach out to the Payment Resolutions Team with your PO number handy.

Who should I contact regarding a claim?
For any active or potential claims, please reach out to our Claims Team at the provided support number and extension.

What are the requirements to receive detention/layover pay?
To qualify for detention or layover pay, ensure you:

• Arrive on time for scheduled appointments or within the designated first-come, first-served window

• Notify NextWave upon arrival and departure from any shipper/receiver

• Contact NextWave 30 minutes before detention time starts

• Request the shipper/receiver to note your check-in and check-out times on your paperwork

• If they don’t, inform NextWave before leaving the facility

• Request detention pay from the NextWave contact handling the load or their team

• Negotiate payment with the NextWave contact if no prior agreement exists

What do I need to do to receive TONU (Truck Ordered, Not Used) pay?
To be eligible for TONU pay:

• Be dispatched on a NextWave load before an unforeseen cancellation

• Confirm dispatch with the Driver/Carrier Information Sheet

• Arrive on time or within the first-come, first-served window

• Notify NextWave immediately if there are any issues or changes

Who do I contact for further questions?
For additional questions, please reach out to the Carrier Relations team at the provided contact details.

Who should I contact with an identity theft security concern?
If you have any identity theft or security concerns, please reach out to our Distressed Load Assistance (DLA) team by calling the support number provided or sending an email to the designated contact.